Completing a work order
The form that records what you did and marks the job resolved.
When the repair is done, you record it on the completion form: what you fixed, what it cost, what you used, and photos of the finished work. Submitting it marks the job Resolved and notifies the resident. Actual cost (CAD) on this form is the only cost figure a superintendent types anywhere in WorkCore.
At a glance
| Where | Mark complete on a work order, which opens /super/work-orders/…/complete |
| Who | The superintendent the job is assigned to |
| What you can do | Record notes, photos, parts, cost and time, and mark the job resolved |
| What you cannot do yet | Press anything that closes the job, or edit a completion once it has been submitted |
Before you start
Do it after the work, not before. Mark complete is greyed out on a job that already reads Closed in your queue — which covers anything completed, closed or cancelled — and the greyed-out label gives no explanation, so check the status chip if the button will not respond.
Fill in the form
- Open the work order and press Mark complete — top-right on a laptop, full-width at the bottom of the page on a phone.
- Write Resolution notes. Required. The placeholder asks you to "Describe what you fixed and the outcome…", and that is what your property manager reads later.
- Add Photos — up to five, in five slots, and only the next empty slot accepts one. Pick more than there is room for and the form says so: 2 photos not added — 5 is the limit.
- Fill in Parts used if you used any — one line, separated by commas, as in "P-trap, plumber's putty". Each item is stored separately.
- Enter Actual cost (CAD). Required. Parts and labour, what the repair actually cost. Enter 0 if nothing was spent — the field will not accept being left blank.
- Fill in Time on job if you are tracking it, as in "45 min". The form reads the number at the front, so "45 min" is stored as 45 minutes.
- Press Submit completion.
Rules and limits
| Field | Required | Rule |
|---|---|---|
| Resolution notes | Yes | Cannot be blank. Empty shows Resolution notes required |
| Photos | No | Maximum 5, in the same submission as the rest of the form |
| Parts used | No | Comma-separated; blanks between commas are dropped |
| Actual cost (CAD) | Yes | A number from 0 to 100,000. Anything else shows Enter the cost as a number between 0 and 100,000 |
| Time on job | No | Free text; only the leading number is kept, as minutes |
Miss a required field and the form stops with Please fix the highlighted fields before submitting. at the top, and marks the fields underneath.
What happens after you submit
You land on a confirmation headed Completion submitted, saying the work order was marked resolved, that The resident will be notified., and naming you as the person who completed it. Back to assignments returns you to the queue, where the job now reads Closed — the queue only speaks in Open, In progress and Closed, so a Resolved job is filed under Closed there.
Your photos come back on the work-order page under a Completion heading, below the resident's own.
Resolved is where your part ends. Closing the job is a separate step, and it is not a button: ask the assistant to close the work order and it will. Nothing is lost by leaving a job Resolved — the record stands and the resident has already been told.
Not shipped yet
There is no Close button anywhere — not on this form, not on the work order, and not in your property manager's console, where the control exists but is switched off. Closing only happens through the assistant, and when it does the chat draws no card to confirm it. Reopen the work order and read its status chip rather than trusting the quiet reply.
If something looks wrong
| What you see | What it means | What to do |
|---|---|---|
| This work order is … — it can't be completed yet | The job's status moved on while you were filling the form, and the form names what it is now | Reopen the work order and check its status. Your notes, photos and time are kept |
| Couldn't submit completion | The submission failed. The message underneath is the reason | Press Try again. Nothing you typed is lost |
| Mark complete does not respond | It is greyed out, which happens once the job reads Closed | Nothing to do — the job is already finished |
Related
- Photos — the five completion slots, and who ever sees them.
- How a repair runs — everything that happens before this form.
- Queue — where the finished job reappears.