How a repair runs
One job from the queue to resolved, including the two steps that happen off the app.
A repair moves through WorkCore in nine steps, and two of them do not happen in WorkCore at all. This page follows one job from the queue to resolved, and is blunt about where the app stops and the phone call starts.
At a glance
| Where | The queue, the work-order page behind each row, and the assistant panel over both |
| Who | Superintendents. Your property manager works the same job from their own console |
| What you can do | Read a job, agree a visit, tell the assistant to dispatch, record the outcome |
| What you cannot do yet | Reach a contractor from inside WorkCore, or approve a dispatch |
1. The job reaches your queue
Most jobs start with a resident describing a problem in their own chat; a work order comes out of that conversation and lands in your queue as Open. You can also ask the assistant to raise one — it answers with a card naming the new work order and the note Creates as Open · auto-assigned to the unit's super.
Nothing reaches you while the app is closed. Open WorkCore to see what is waiting.
2. Read the job before you commit to anything
Open the row. The work-order page carries the facts you need to plan a visit: Location with an Open map link, Resident with a Call link when a phone number is on file, Resident availability, Reported, the Description and the resident's photos. There is also a read-only Cost est. line: it carries the estimate a dispatch was raised with, and reads — while there is no figure on the job.
The description sits under a Redacted view only pill — personal details are stripped out of the copy you see. If you need something that is not on the page, call the resident.
3. Ask the assistant who can do the work
Open the assistant with the Ask assistant pill in the bottom-right corner; it sits on every super page, so the job stays on screen behind it. Ask in plain words, naming the unit and the problem.
Not shipped yet
The answer comes back as text in the reply — there is no contractor list to tap, no picker and nothing to select. Read the names out of the message and write the one you want back in your own words.
4. Call the contractor yourself
This is the step people get stuck on. You have to reach the contractor yourself — WorkCore gives you no way to message or call one from inside the app. Agree the visit by phone, then come back.
Not shipped yet
There is no way to contact a contractor from inside WorkCore — no message, no request, no booking link, on any page. The arrangement is yours to make and yours to confirm.
5. Tell the assistant what you arranged
Type what you agreed as one plain sentence, such as "Ray's Plumbing is coming Thursday between 9 and 11." Nothing structures this for you, so spell out the name and the time rather than saying "them" or "tomorrow".
No form asks you for a price at this stage. There is no cost box in the assistant, and the Cost est. line on the work-order page is read-only. A dispatch can still carry an estimate, and that estimate is what the approval threshold in step 7 is measured against — so the assistant may ask you in the conversation what the job is likely to cost, and the figure you give it in words is the one that travels with the request. The only cost you type into a form is Actual cost (CAD) on the completion form, afterwards.
6. Confirm the dispatch
Your sentence alone does not book the visit. The assistant's reply ends by asking you to confirm with a single word, and a button appears under that message labelled with the action — for example Dispatch. Press it and the confirmation is sent for you. The button shows only under the newest reply, and only once it has finished arriving; if it is not there, type the word yourself.
One of three things comes back:
| What you see | What it means |
|---|---|
| A green Contractor dispatched card | Booked. The resident has been told and the job stays yours |
| An amber Waiting for PM approval card | Your manager has to sign off first — see step 7 |
| No card at all, only the reply | Nothing was booked. Something was unclear or not allowed: read the reply and answer it |
7. If it needs approval, you wait
Every property has an approval threshold, a whole-dollar amount your property manager sets. A dispatch estimated above it is parked with them instead of going ahead, and the assistant shows an amber Waiting for PM approval card with the contractor, the estimate where the request carries one, and the note You'll be notified — the job stays assigned to you until it's approved.
That card has no buttons, and it is not waiting on you. You cannot approve a dispatch, and the approvals queue is not part of the super console. The job stays assigned to you while your manager decides.
Do not read the queue row as an answer. A dispatch still sitting on your manager's desk can already show In progress, the same as one that went through, so the row cannot tell you which you have. Open the work order instead: until a blue Scheduled contractor block appears with a name and a time window, nothing is booked.
Not shipped yet
A rejected request leaves nothing behind in the chat — no card, no reason. If the Scheduled contractor block has not appeared well after you asked, assume it did not go through. Your manager has to type a reason to reject, so ask them for it, then arrange another contractor or another day and dispatch again.
8. The work happens
The visit is between you and the contractor. In WorkCore the job now shows the booked visit and sits in In progress. If the plan changes, say so in the assistant — and leave a comment on the work order too, since that is the record other people read.
9. Record the outcome
Press Mark complete on the work order and fill in the form. Resolution notes and Actual cost (CAD) are required; parts, time and up to five photos are optional. Submitting marks the job Resolved, notifies the resident, and files the row under Closed in your queue — the queue only speaks in Open, In progress and Closed, so that label covers a Resolved job too.
Resolved is where your part ends. Closing is a separate step, and no page in WorkCore has a Close button — you ask the assistant to close the work order instead, and the chat draws no card when it does. Completing a work order has the whole of it. Nothing is lost by leaving a job Resolved.
Related
- Queue — the list every job arrives in.
- Assistant — the panel steps 3 to 6 happen in.
- Completing a work order — every field on the form.
- Approvals — what your property manager sees while you wait.