Contractors
The read-only contractor directory.
The contractors your organization works with, shared by every property in it. The page exists so you can look someone up — their trade, availability, rating and contact line — before you approve a dispatch or ask a superintendent about a visit.
At a glance
| Where | /operator/contractors, under PEOPLE in the workspace settings rail, when it is turned on |
| Who | Owner, organization admin and property manager |
| What you can do | Read and search the directory |
| What you cannot do yet | Add, edit or remove a contractor. There is no such control anywhere in the console |
Before you start
This page is not turned on in every workspace. It is one switch for the whole workspace, not a per-property setting, and when it is off, Contractors is missing from the settings rail and typing the address takes you back to your home page rather than showing an error — that is the switch, not a fault. If you need the directory and cannot see it, ask whoever set up your workspace.
Contractor records are maintained by WorkCore, as the page's own subtitle says: Your organization's contractor directory, shared across all properties. Managed by WorkCore for now. To add or correct a contractor, go through your WorkCore contact.
What you see
A search box (Search contractors or trades) and a table: Name, Trade, Availability, Rating, Status and Contact. A contractor nobody has rated yet reads No reviews. The contact column shows the contact line as it is held on the record.
If something looks wrong
| What you see | What it means | What to do |
|---|---|---|
| No contractors yet — Contractors your organization works with will appear here. | The directory is empty | Ask your WorkCore contact to add them |
| No contractors match followed by your search term | Your search excludes everything | Clear the search box |
| Couldn't load contractors — Check your connection and try again. | The directory failed to load | Press Retry |
| A contractor's name appears in the top-bar search, but there is no Contractors page to open | Search covers contractors even where the page is off. Those results open the work-order queue | Nothing to fix — the directory is switched off for your workspace |
Related
- Approvals — where a contractor dispatch waits for your decision.
- Work orders — the booked contractor shows on the work order itself.