Work orders
The property manager's queue, and what a single work order's detail page shows.
The record of every repair at your property: what was reported, who it went to, what the contractor is doing, and what has happened on it. You read and follow work here, and you can add a comment. The work itself is driven by the superintendent.
At a glance
| Where | /operator/work-orders. A single work order is /operator/work-orders?id=…, which is what every link and notification opens |
| Who | Owner, organization admin and property manager. Leasing staff cannot open it |
| What you can do | Read the queue, filter and sort it, open a work order's full detail, and post a comment on it |
| What you cannot do yet | Create, dispatch, close, mark resolved, contact a contractor, or assign and reassign a superintendent |
Not shipped yet
Posting a comment is the only change you can make to a work order today. Create, Dispatch,
Close, Mark resolved, Contact contractor and Assign / Reassign are all
switched off for property managers, so the detail page has no actions row at all. Dispatching
stays with the superintendent for now — if a work order needs a contractor, ask them. Closing has
no button anywhere, for anyone: the superintendent's own terminal control is Mark complete,
which marks a work order resolved rather than closed, and a work order reaches Closed only
when a superintendent asks the assistant to close it. The page at /operator/work-orders/new
still opens if you type the address, and it will show you a success screen — but nothing is saved
and the work order it claims to have made does not exist. Do not use it.
What you see
The page is a queue on the left and one work order on the right.
| Region | What it shows |
|---|---|
| Queue header | All work orders and a count chip: the number of open work orders when nothing is filtered out, otherwise how many of the total your filters are showing |
| Queue rows | A dot for unread, the shortened title, then the reference and unit, then the status in colour |
| Detail header | The work-order reference, the title, and the status pill |
| Facts | Unit, Assignee (or Unassigned), Submitted, Priority, Scheduled (or Not scheduled), Resident availability |
| Agent context | Classified, Cost est., Contractor, and Cost actual once the work is complete. Cost est. is the estimate recorded when a contractor is dispatched; Cost actual is the figure the superintendent enters on the completion form |
| Description | The reported problem, with sensitive detail removed |
| Photos | The resident's photos with a count, then completion photos. See Photos for what a resident can attach |
| Activity | A timeline of what has happened, and the comment box |
Filter the queue
Filter is on the left of the queue's controls row, Sort on the right. A Reset link appears once any filter is on. Filters, sort and the selected work order all live in the address bar, so a filtered view can be bookmarked or pasted to a colleague.
| Status filter | What it really holds |
|---|---|
| All | Everything except drafts |
| Open | Reported work that has not been dispatched yet |
| In progress | Dispatched and in-progress work — and work orders that are waiting on an approval |
| Closed | Resolved, closed and cancelled work orders |
| Waiting approval | Nothing. See below |
Not shipped yet
The Waiting approval filter returns an empty list on a real property, and the Pending approval first sort option does not reorder anything. A work order that is waiting on your decision keeps its Waiting Approval status chip but is counted under In progress, so filtering for it hides the very rows you are looking for. To see what is pending, use Approvals — that page is the reliable list.
The other filters are Priority (Any priority, Urgent, Non-urgent), Property and Assignee. Sort offers Newest first (the default), Oldest first, Priority (Urgent → Routine) and Pending approval first — the last of which reorders nothing, for the reason above.
Leave a comment
- Open the work order from the queue.
- Go to Activity at the bottom of the detail pane.
- Type in the box — its placeholder is Leave a comment….
- Press Comment, or ⌘/Ctrl+Enter. The comment appears in the timeline straight away; if it does not go through you are offered a resend.
The note under the box says Visible to everyone on this work order.
Rules and limits
- The queue loads up to 500 work orders, 50 at a time. Anything older than that is not in the list and is not found by the search box in the top bar.
- Drafts never appear, under any filter, including All.
- Titles in the list are shortened to 32 characters. The full title is on the detail pane.
- Property and Assignee filter options are built from the work orders currently loaded, so a property with nothing in the queue is not offered.
If something looks wrong
| What you see | What it means | What to do |
|---|---|---|
| No work orders match this filter. | Your filters exclude everything | Use Reset in the filter menu |
| Couldn't load work orders — Something went wrong while loading the queue. | The queue failed to load | Use Retry |
| No work order selected — Pick a work order from the list to see its details… | Nothing is selected yet | Choose a row |
| No photos added to this request | The resident reported without photos | Nothing to do |
| Added when the super marks the job complete. or None — the job was completed without photos. | The work is not finished yet, or it finished with no photos attached | Ask the superintendent if you need evidence of the work |
Related
- Approvals — the decision that unblocks a work order stuck at In progress.
- Completing a work order — what the superintendent fills in, and where Cost actual comes from.
- Audit events — the recorded history behind a work order.