Property manager guide
Dashboard
The property manager's landing page and what it links through to.
Where you land when you sign in as a property manager. It is a set of shortcuts, not a workspace: four counters, the five newest work orders, the approvals that have waited longest, and the newest audit entries. Every panel links through to the page that does the work.
Check Awaiting approval first. While a request sits there, a superintendent's work order is stopped until you decide it.
At a glance
| Where | /operator/dashboard |
| Who | Owner, organization admin and property manager. Leasing staff land on the leasing workspace instead |
| What you can do | Read today's counts, and open the queue, the approvals page or the audit trail already filtered |
| What you cannot do yet | Change anything. Every panel here is read-only |
What you see
| Region | What it shows |
|---|---|
| Open work orders tile | Open work orders in the queue right now. The line underneath is the average hours to dispatch, or in the queue now when that figure is not available. Opens the queue filtered to open |
| Urgent tile | Open work orders marked urgent. Opens the queue filtered to open and urgent |
| Awaiting approval tile | Requests waiting for your decision. Opens the approvals queue |
| Audit events tile | Audit entries recorded at this property in the last 24 hours. Opens the audit trail on the same window |
| Recent work orders | The five newest work orders — Work order, Issue, Priority, Status, Opened. Clicking a row opens it in the queue. Above the table, a strip counts the whole queue by bucket |
| Approval queue | Up to five pending requests, oldest first, under the subtitle Longest-waiting dispatch decisions. View all approvals goes to the full queue |
| Recent audit | The five newest entries in the audit trail, whatever they are — work orders, dispatches, approvals, settings changes and people changes alike. Its subtitle reads Newest work-order and approval actions, but the panel is not filtered to those. View all audit events goes to the full trail |
Rules and limits
- Each list panel shows at most 5 rows. Everything older is on the page it links to.
- The Audit events tile counts the last 24 hours at your property only, not the whole organization.
- A tile that cannot work out its number shows — and the word unavailable. It never shows a stand-in figure, so a dash means the number is not known rather than that it is zero.
- In the strip above Recent work orders, the Waiting approval figure counts pending approval requests, not work orders. It will not match the work-order queue's filter of the same name — see Work orders.
If something looks wrong
| What you see | What it means | What to do |
|---|---|---|
| Couldn't load work orders — The queue is still reachable from the side nav. | Only the panel failed | Open Work Orders from the side navigation |
| Approvals unavailable — The approval queue could not be loaded. | Only the panel failed | Open Approvals directly |
| Audit trail unavailable — Audit events could not be loaded. | Only the panel failed | Open Audit Events directly |
| No work orders yet — Maintenance requests will appear here. | Nothing has been reported at this property | Nothing to do |
| No approvals pending — Approval queue is clear. | Nobody is waiting on you | Nothing to do |
| No recent audit events — Compliance trail is quiet. | No recorded actions yet | Nothing to do |
Related
- What WorkCore is — the four portals and how a repair moves between them.
- Approvals — where the Awaiting approval tile takes you, and the only decision the console asks of you.
- Work orders — the full queue behind the first two tiles.